Digital staff for bike shops

Your next six hires start Monday.

They answer the phone you can't get to, fill the diary overnight, chase the services you've forgotten, reply to every Google review, watch the DMs on the weekend, and get the monthly email out. All six, from ninety-seven dollars a month.

01 — The roster On shift now · --:--

Six roles, one shift board, nobody in the team car.

This is the week your shop already runs — the hours nobody is standing at the counter, and who covers them.

Role 00:0006:0012:0024:00
01 The one on the phoneTexts back every missed call
02 The one on the counterTakes bookings while you're closed
03 The one with the memoryChases the service that's due
04 The one who asks nicelyAsks for the review, writes the reply
05 The one watching socialsAnswers the DMs, weekends too
06 The one who writes the emailMonthly send, first of the month
No benefits No payroll tax No sick days No training No supervision No handover notes
A Tuesday, 9:41pm

This is the shift you'd have slept through.

Nobody is in the shop. The phone rings out. Two hours later a rider has a booking, a loop to ride on Saturday, and a reason to come back for the tyres.

Every line below is the kind of thing the crew handles without waking you up. Anything they aren't sure of is held for you instead of guessed at.

Six hires means six of these running at once, all night, on a Sunday, in July.
Transcript · SMS · unknown numberHandled by 01 & 02
21:41 · Missed call · shop closed at six Crew · 21:41 Sorry we missed you — we're shut for the night. What's the bike doing? I can get you in this week. Rider · 21:44 Rear derailleur's skipping under load. Riding Saturday if that's possible? Crew · 21:44 Easy. Gear tune is a 45-minute job — Thursday 8am or Friday 2pm, both open. Which suits? Rider · 21:46 Thursday. And is the river loop rideable after the rain? Crew · 21:46 Booked, Thursday 8am. River loop drains fast — fine by the weekend. Bunch leaves the shop 6:30 Saturday if you want company. 07:10 · Next morning Waiting for you He asked about a wheel build. Held for the boss — out of scope for the crew.
02 — What it costs

Less than one shift on the counter.

One full-timer $3,800/mo
One 8-hour shift $144
The crew from $97/mo

Counter wage at $18/hr. Full-time figure includes payroll tax and workers' comp.

Your bill has a season, the same as your shop.

Metered $97 flat Pick a month →
July · summer $97 FLAT + a big pack

Metered — only when they work A text sent to a customer per message A WhatsApp reply outside an open chat per message An email in the monthly send per email A conversation the crew handles per conversation Replies inside a chat your customer started free

Messages are billed at what they cost us plus card fees. We make our money on the subscription, not on your message volume.

You're not comparing us to other software. You're comparing us to the hours you don't have and the person you can't justify hiring yet. That's the honest comparison, and it's the one we'd rather be judged on.

03 — Your systems

Your tools don't get replaced. They become a team.

Each one already knows something about your customers. None of them talk to each other, and none of them follow anything up.

Your POS stays. Your workshop software stays. Your accounting stays. That's the job the crew takes on.

LayerWhat the crew plugs into
01 Workshop Hubtiger ServiceM8
02 Point of sale Lightspeed Square Shopify POS Retail Express
03 Online store Shopify WooCommerce Neto Lightspeed eCom
04 MessagingWhere the crew works SMS WhatsApp Facebook Messenger Instagram DM
05 Reviews & social Google Business Profile Facebook Instagram
06 Back office Xero Stripe

Your number stays your number. The crew works whichever channel the customer reached you on — and answers on the same one.

The middle

Six systems in. Six jobs out.

Nothing here is new software for you to learn. What each system already knows goes in one side; what the crew does with it comes out the other. Leadout is the bit in the middle that was always missing.

In — what your systems know Point of saleWhat they bought, and when Workshop softwareWhat you did to the bike Online storeOrders, carts, click-and-collect Messaging channelsWhat they're asking, right now Reviews & socialWhat they said about you Back officeInvoices, deposits, what's owing
Leadout. One customer history, six agents working from it — and one app on your phone to watch it happen. Reads every layer Writes back to the diary Replaces nothing
Out — what the crew does with it A text back in 60 secondsBefore they ring the next shop A booking in your diaryRight job, right slot length A service chased when it's dueOff the last job, not a calendar A review asked for, then answeredDraft to you, or straight out A DM answered on SundaySame channel they came in on An email out on the firstWritten from what actually sold

You already own the left-hand column. You've never had the right-hand one.

04 — Local knowledge

They know your patch as well as you do.

We don't drop a generic assistant into your shop. The crew starts briefed on how your business runs and where your customers ride — then keeps learning from every job that comes through the door.

Trained on your shop Your services and what they cost pricing How long a job actually takes turnaround What you stock and what you don't inventory Which jobs you take, which you refer on scope How you talk to customers tone
Trained on your area The climbs, loops and gravel worth riding roads Which trails are open, and after how much rain trails Where the coffee stop is, and when it opens cafés The bunch rides, the shop ride, the local club groups Race and event dates your customers train for calendar
Being straight with you

They're AI agents. You're still the boss.

The crew is a set of AI agents we build, train on your shop and your area, and run for you — not a call center, and not software you have to operate.

All of it runs from one app on your phone. Every conversation as it happens, anything waiting on your approval, and a way to step in mid-thread — from the bench, not a back office.

We think that's the right default. Your reputation took years; it shouldn't depend on a machine having a good day.

Draft Nothing public until you've read itReview replies can be held for approval. Set it tight on day one and loosen it as you get comfortable.
Escalate Unsure means handed over, not guessedOut-of-scope jobs, price arguments and anything odd come to you with the thread attached.
Voice Written the way you writeYour rules on discounts, turnaround promises and what never gets said in public.
Data Your customers stay yoursExportable at any time, including on the way out.
05 — Starting them

On the floor in two weeks.

01 · DAY ONE

Fifteen-minute call

What you run now, and which jobs keep falling over.

02 · WEEK ONE

We brief them

On your shop and your area, so they're useful from the first shift rather than the fiftieth.

03 · WEEK TWO

First shift

They start on the jobs you can't get to, and take on more as you come to trust them.

04 · ONGOING

They learn on the job

History with your regulars — who rides what, what you did last time, what's due next. Sharper in month six than week one.

Questions

The ones we always get.

Start them Monday

The jobs are there. The people aren't.

Fifteen minutes, no pitch deck. Tell us which jobs keep slipping and we'll tell you whether the crew can pick them up.

Leadout — digital staff for bike shops Sydney · serving shops nationally
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Innovation

Fresh, creative solutions.

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Integrity

Honesty and transparency.

Excellence

Excellence

Top-notch services.

We build the workflows and follow-up tools around the software you already use, so the work happens whether or not anyone remembers to do it.

Contact Us

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